Dispatch Delivery Explained: What It Is and How It Transforms Restaurant Operations
Dispatch Delivery in hospitality is used to be your extra hustle. Now, it’s front and center. And without a solid dispatch system, you could be scrambling. Especially during peak hours. So, what is dispatch delivery ? And why does your restaurant need it ? Let’s unpack. What’s “dispatch” mean in delivery, anyway? Dispatch basically means: when someone grabs your food order and sets off with it. But in restaurants, it’s a bit more tangled than “hand it to a driver.” Orders hit the POS or your own delivery app . Food gets prepped. And someone still has to figure out which driver goes where, when they leave, and if the customer even knows they’re coming. That’s dispatch delivery in a nutshell . What’s the mess if you do it manually? No system? Then orders get forgotten, drivers wait too long, and customers get frustrated. Sometimes the kitchen cooks too early. Other times ...